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Programs: The Remote Revolution
A dramatic expansion in the number of remote and mobile workers is outpacing the ability of IT departments and corporate infrastructures to effectively support them, resulting in significant business continuity and performance issues for companies. This is just one key finding from a major research undertaken by FAME, the Business Performance Management (BPM) Forum, and Avaya, a leading global provider of business communications applications, systems and services.
With the number of mobile workers expected to reach more than 878 million globally by 2009 according to industry analysts at IDC, many companies are seeking cost-effective strategies to consistently extend the functionality, security and reliability beyond the office at the same time allowing manageability for the IT department.
The Remote Revolution study, based on a survey of more than 400 enterprise executives and managers, sheds new light on business and IT challenges affecting the performance of mobile workers and their companies, and the steps they are taking to improve productivity and connectivity. Among the findings of the Remote Revolution study:
- Some 71% of respondents say the percentage of remote workers is increasing at their companies.
- 86% say their IT departments are feeling increased pressure to support mobile and remote workers.
- 92% say quality of IT support is now essential to business continuity and performance.
- 41% say end-users currently cannot access a live help desk without extended waits and frustrating delays.
- 41% say their companies suffered business disruptions because of ineffective support.
- Protecting against threats, intrusions and viruses is the number one IT priority associated with remote and mobile workers, according to executives, followed by improvement in technical support operations.
While companies are clearly facing significant support issues related to the growing mobile workforce, most are seeking cost-effective strategies for addressing them. For example, only slightly half of the companies surveyed in the Remote Revolution study expect to increase IT support budgets. While some 64% say they depend on an in-house help desk for technical support, only 21 percent expect to add additional staff. Instead, companies say they are investing in automated support systems (61%), outsourcing (40%) and additional training for staff (39%).
The comprehensive report is now available for download. Download report »
Partners
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: www.avaya.com
The BPM Forum was organized in 2003 and provides support to thousands of senior executives and practitioners representing global enterprises with more than $500 billion in combined annual revenues. The forum's knowledgeable and influential members excel in strategy, operations, finance, technology, business innovation and boardroom roles. With leadership from GlobalFluency (www.globalfluency.com) and corporate sponsors including IBM (www.ibm.com/us/) and Santeon (www.santeon.com) -- the BPM Forum actively researches, develops and communicates new and proven methods to execute strategy, sharpen budgeting and planning practices, improve business processes, strengthen financial management disciplines, and drive performance accountability across distributed organizations. Visit www.BPMForum.org or more information about BPM Forum intellectual capital initiatives, programs, membership, networking services and sponsorship.
